ZOOPPR 15 day returns and exchange policy gives you an option to return or exchange items purchased on ZOOPPR for any reason within 15 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Pick up:In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship:If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs into your PhonePe wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us. Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
To return a product to ZOOPPR , please follow these steps: You can return products purchased from ZOOPPR within 15 days of receiving the product, except for our non-returnable products and high-value products which can only be returned for limited number of days.
- Create a ‘Return Request’ under “My Orders” section of Wesbite/YS-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode.
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us.
- Pick-up:If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.
- Self-ship:In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page. We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website/YS-site.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
- How do I place an exchange request on ZOOPPR ? If you would like to exchange products purchased from ZOOPPR , please follow below mentioned steps:
- You can create exchange for products purchased from ZOOPPR within 15 days of its delivery under “My Orders” section of Website/YS-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
- Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
- Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
- At any time, you can track the status of your exchange requests under “My Orders” of Website/YS-site.
- How long would it take me to receive the refund of the returned product?
We take 3 business days from the date of receipt of the goods at ZOOPPR to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies, ZOOPPR may at its sole discretion, request you to share with us a screenshot of your bank statement.
- How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.
- Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
- Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
- Why did the pick up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 15 days from the date of delivery.For more details, please call our customer care.
- Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.